How do I place an order with G-SHOP?

Open the G-SHOP app or scan the store / table QR code, browse the menu, add items to your cart, confirm options, and check out. You can also place an order at the cashier counter with staff assistance.

What ordering methods are supported?

G-SHOP supports store cashier ordering, online order for in-store pickup, and dine-in QR code ordering. Choose the method that fits your visit — walk-in, grab & go, or order from your table.

Can I order ahead for pickup?

Yes. Place your order in the app or H5 page, pay online, and pick up when the status shows ready. This helps you skip the queue during peak hours.

How does dine-in QR code ordering work?

Scan the QR code on your table, browse the menu on your phone, submit the order, and wait for kitchen preparation. Staff can consolidate bills and handle payment at the counter when you are ready to leave.

What payment methods can I use?

Depending on the store setup, you can pay by cash, card, bank transfer, or other supported digital methods. Mixed payments are available on the POS for dine-in and counter orders.

Can I cancel or modify an order after placing it?

If the kitchen has not started preparing your order, contact the store or use the in-app help option as soon as possible. Once preparation has begun, changes may be limited — please check with staff for the latest status.

How will I know when my order is ready?

You will receive push notifications or on-screen updates when the order status changes. For pickup orders, follow the “Order Ready” alert and collect your food at the counter.

Do I need an account to order?

Guest checkout may be available for some stores. Creating an account lets you save favorites, apply coupons, earn points, and receive order reminders more easily.

How do coupons and points work at checkout?

Eligible coupons and points appear on the payment page. Select a coupon or redeem points before confirming payment. Rules and stacking limits may vary by promotion and store.

What if an item is sold out?

Sold-out items are marked unavailable on the menu and cannot be added to the cart. You can choose a similar item or ask store staff for daily recommendations.

How long does order preparation usually take?

Preparation time depends on order size and store traffic. Most counter and pickup orders are ready within a few minutes during off-peak hours; peak times may take longer. Check live status in the app for updates.

Who should I contact if there is a problem with my order?

Please speak with store staff first for immediate help. You can also use the Contact page or in-app support to report payment, refund, or product issues and our team will follow up.